All shipments made by VELLA BEAUTY are supported by the transport company UPS, USPS and FEDEX and are made only in the United States, the Dominican Republic and Colombia.

Once your product is shipped, you will receive a notification to the email registered at the time of purchase indicating the guide number with which your product was dispatched for its respective follow-up.


The delivery time for all products purchased by our virtual store ranges from 8 to 15 business days for delivery, which will be counted from the date of approval of the transaction

The delivery of the products is established by the transport company to be delivered from Monday to Friday during business hours, if the recipient is NOT found, the package will enter the re-dispatch process and may take additional business days

For orders placed on weekends or holidays, the delivery time will be extended by 1 or 2 extra business days


Orders will be shipped only on business days which are cataloged from Monday to Friday, excluding Saturdays, Sundays and holidays.

All deliveries will be accompanied by your receipt.

Shipping costs will not be reimbursed if an order is claimed at any point of sale (WE DO NOT DELIVER PURCHASES THROUGH OUR WEB STORE IN TAX STORES).

Delivery times are subject to road restrictions assigned by the transport ministry and this may affect the extension of delivery times

We reserve the right to cancel your order in case of being notified as fraudulent on the payment gateway platform.

For any questions, inquiries, about purchases in our virtual store, contact us at